[{"title":"How much are the points worth? Are the redemption requirements high?","content":"

Our points are clearly valued: 100 point = 1 USD (1 point = 0.01 USD).

The redemption threshold is extremely low; you only need 100 points (worth $1) to start redeeming, and we support redemptions of any fractional amount (for example, 103 points can be redeemed for $1.03), ensuring that every bit of your effort is worthwhile.

"},{"title":"When will the points I earned from shopping be credited to my account?","content":"

To ensure your order is completed smoothly (no returns or refunds), points will be automatically credited to your account 20 days after the order status is marked as \"Completed\". Rest assured, your points will not be missed.

"},{"title":"How do I redeem my points?","content":"

Select the *Ways to Redeem* tab. Here, you'll find a list of all the rewards we offer. If you have sufficient points, you can redeem them for a reward.

"},{"title":"What do I need to do to upgrade to Silver or Gold level?","content":"

Upgrades are based entirely on your cumulative spending over the past 12 months:

Upgrade to Silver: Spend $200 annually.

Upgrade to Gold: Spend $500 annually.

Your account points balance and current progress will be clearly displayed on your page.

"},{"title":"What are the tangible benefits of different membership tiers?","content":"

The benefits are very specific:

Accelerated Points Earning: Silver members earn 12 points for every $1 spent (20% faster than the base rate), and Gold members earn 15 points (50% faster).

Exclusive Shopping Discounts: Silver members enjoy a 5% discount on all items, and Gold members enjoy a 10% discount.

More Privileges: Higher-tier members will also enjoy more exclusive benefits such as better shipping rates.

"},{"title":"I've reached Silver or Gold level, will the discount apply automatically?","content":"

No, it won't apply automatically. This is an exclusive benefit that you need to activate manually.

Please log in to your account, find your level discount code in the dedicated section of the \"Appstle Loyalty\" plugin, and click the \"Apply Code\" button to activate it for this purchase. This code can be reused.

"},{"title":"Will my VIP level expire? Will my points expire?","content":"

Level Validity: Yes, your Silver or Gold level is valid for one year from the date you achieve it. After expiration, the level status will be removed, but—

Points Never Expire: All your accumulated points are valid indefinitely and will never be zeroed out. When you earn new points through purchases, the system will immediately reassess your total points and restore your deserved level.

"},{"title":"How do I restore my level after it expires?","content":"

You don't need to do anything complicated. Whenever you engage in any activity that earns points (such as placing a new order or writing a review), the system will automatically check your account's total points. As long as your total points still meet the requirements for the corresponding level (Silver ≥ 2000 points, Gold ≥ 5000 points), your level will be automatically restored immediately.

"},{"title":"Who can participate in this program?","content":"

This loyalty program is an exclusive benefit offered by Musiclily to thank individual retail customers. Wholesale purchases made through distributors are not eligible for this program; separate terms apply to wholesale clients.

"},{"title":"Where can I manage my points, redeem rewards, and view my rank?","content":"

All of these can be done in one place within your Appstle Loyalty plugin within your account. You can view your points balance, redemption history, rank progress, and exclusive discount codes at any time.

"},{"title":"What happens to my points if I return an item?","content":"

If an order is returned and refunded, the points awarded for that order will be automatically deducted from the refund amount. If the points have already been used, their corresponding value will be deducted from the refund amount.

"}]

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