We understand that a perfect shopping experience lies not only in receiving the desired product but also in having worry-free after-sales support. If you receive a Musiclily product with a quality issue, we offer an exceptionally convenient solution, and typically, you do not need to return the original item to us.
1. Our Promise: Two Solutions
Free Replacement
If a product has a quality issue, upon our confirmation, we will ship you a brand new replacement of the same item free of charge. You do not need to send the original product back to us.
Easy Refund
If you prefer not to receive a replacement, we also offer a refund without requiring a return.
- Calculation Method: We will refund the price of the problematic product, along with its proportionate share of the original shipping cost.
- Simply Put: You will receive a full refund of the "product cost + its shipping cost."
2. Simple 4-Step Process
Please follow these steps to request service. The entire process is usually quick and straightforward:
- Step 1: Send an Email
Please email our customer service team at: info@musiclily.com.
- Step 2: Provide Information
In your email, please be sure to include:
- Your Order Number (most important)
- Where you purchased (e.g., Musiclily Official Website)
- A detailed description of the issue and/or clear photos of the product problem
- Step 3: State Your Preference
Please clearly tell us whether you prefer a "Free Replacement" or an "Easy Refund."
- Step 4: We Handle It
Once our support team verifies the information, we will immediately arrange the replacement shipment or initiate the refund process according to your request.
3. Additional Notes
1. Applicability: This policy applies to products purchased through official Musiclily channels, where the issue is confirmed to be a defect in materials or workmanship.
2. Time Frame: Please submit your request within 3 years of receiving the product for us to assist you efficiently.
3. Trust & Integrity: We have established this simple process based on trust in our customers, aiming to provide you with the best experience. We reserve the right to review exceptional cases (e.g., unusually frequent requests) individually, which does not affect the rights of the vast majority of genuine customers.
Our goal is for you to shop with confidence and enjoy peace of mind with our after-sales service.
If you have any questions, please feel free to contact us via the email above.