Upgrade Notice: Musiclily's New Customer Account Experience is Now Live!

Dear Musiclily Customers,

We are excited to announce a major upgrade to our customer account system! Your new account brings you a more convenient, more secure, and more powerful self-service experience.

Whether you're checking orders, managing subscriptions, or using store credits—everything is now at your fingertips.

✨ New Experience, One-Click Away

🔑 Seamless Login, No More Passwords

We've adopted the latest passwordless authentication technology to make logging in simpler than ever:

One Login, Access All Features
Log in just once to access all customer account features and exclusive apps. No repeated verifications—just a smoother experience.

Passwordless Authentication
This is the biggest difference from the old account system! You no longer need to remember complex passwords. Simply provide your email address, and we'll send you a one-time verification code. Enter it to log in. No password resets needed—secure and convenient.

Social Login (Coming Soon)
We are actively developing the option to log in directly with your Facebook or Google account. Stay tuned!

🛠️ Powerful Built-in Features, More Control

Your new account isn't just easier to log into—it's also more powerful. You can now complete the following actions directly from your account:

💰 View and Use Store Credits

Your store credit balance will be clearly displayed in your account. At checkout, the system will automatically prompt you to use your available balance, ensuring you never miss out on your rewards.

📦 Manage Subscriptions

If you've subscribed to our newsletters or membership services, you can now directly:

• Resume paused subscriptions

• Skip or cancel subscriptions

• Update payment methods

Full control at your fingertips—no need to contact customer support.

📋 More Self-Service Features

• Order Tracking: Check order status and shipping information in real-time

• Reorder: One-click reorder of your favorite products

• Profile Management: Update your personal information and shipping addresses anytime

❓ Frequently Asked Questions

Q: Can I still use my old account?
A: All your historical orders and account information have been seamlessly migrated to the new system. Simply use your original email address and log in with the one-time verification code.

Q: Can I still log in with my old password?
A: The new system no longer uses passwords. Just enter your email address and use the one-time verification code we send you. It's more secure and more convenient than passwords.

Q: Will the new account affect my existing benefits (such as Dealer discounts, membership points, etc.)?
A: Not at all! All your benefits—including Dealer discounts, membership tiers, point balances, store credits, and more—have been fully migrated to the new system. Once logged in, you'll see exactly the same account information as before. The new system simply makes it easier to manage these benefits; it will never affect any of your existing entitlements.

🎸 Experience It Now

Log in to your account and explore the new, convenient world waiting for you!

If you have any questions or suggestions while using the new system, please feel free to contact our customer service team.

Thank you for your continued support of Musiclily!

Keep playing, keep upgrading.

The Musiclily Team