Important Update: Changes to EU Shipping & Mandatory Customs Fees
Dear Valued Customers across Europe,
First and foremost, we want to thank you for being a part of our global community. Your support means the world to our independent brand, and we are committed to being as transparent with you as possible regarding how we operate.
Today, we are writing to share an important update regarding shipping regulations for orders delivered to all 27 European Union member states.
What is Changing?
Under recent European Union regulations, new mandatory customs charges have been introduced on cross-border e-commerce shipments arriving from outside the EU:
- A €3 Flat Customs Duty
- A €2 EU Union Handling Fee
Together, these represent a mandatory €5 fee per customs entry item imposed directly by EU customs authorities to cover processing, inspection, and administration costs for incoming parcels.
Why Are We Adding This Fee Now?
When these regulations were first implemented, our team chose to absorb these extra costs completely out-of-pocket so that our European customers wouldn't feel the impact during checkout.
However, as a growing small business, absorbing this continuous €5 regulatory fee on every EU item is simply no longer sustainable for our operational model. To ensure we can maintain the quality of our products, our high standard of service, and the viability of our store, this mandatory €5 EU Customs & Handling Fee will now be added at checkout for orders shipped to EU destinations.
How Does This Impact Your Checkout?
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Transparency First: You will see this line item clearly itemized at checkout as the "EU Customs & Handling Fee".
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No Surprise Fees at Your Door: By collecting this fee upfront, we work directly with our shipping partners to clear your package through customs smoothly, ensuring there are no unexpected delays or extra cash demands upon delivery.
Our Commitment to You
We fully understand that extra fees are never welcome news, and making this adjustment was not an easy decision for us. We deeply appreciate your understanding and continued support as we adapt to these global regulatory changes.
If you have any questions about an upcoming order or how this fee applies to your region, please feel free to reach out to our support team at info@musiclily.com
Warm regards,
The Musiclily Team