Important Points Rewards Update: We’ve Fixed It! ⚙️
To our valued Musiclily Rewards Members (Retail only),
We recently identified a technical synchronization issue that caused purchase points for some retail orders placed between February 2 and May 24 to not display correctly.
The good news is: We have successfully completed a manual bulk-crediting process to return all missing points to your accounts!
Many of you have now been automatically upgraded to Silver VIP (Enjoy a 5% OFF on everything!).
Please Note: Orders placed after May 24 are fully covered under our fixed system and your points will be credited automatically once the standard 20-day pending period passes. (This program applies to retail accounts only; Wholesale/Dealer accounts are excluded).
What you should do next:
- Log in to your Musiclily account and open the Rewards Panel to check your updated balance.
- Because this was a massive manual bulk operation, if you notice your points for orders (Feb 2–May 24) are still missing, please don't hesitate to email us at info@musiclily.com. Once reviewed, we will manually credit them immediately!
Thank you for your incredible patience and for being a part of the Musiclily family. Claim your rewards and keep on rocking!
— The Musiclily Operations Team